Hints for troublehsooting are given below (Table 9.1, “Troubleshooting Jemboss”).
| Problem | Potential Reason | Solution |
|---|---|---|
| Selected function seems to be taking too long | Slow connection / low compute power | Check connection / available memory |
| Data to be processed is large | Be more patient | |
| Too many windows open | Close any unnecessary windows | |
| A java software failure | Try clicking on a program in the alphabetical list (Section 9.4.4, “Alphabetical Program List”) which may halt the current function | |
| A java software failure | Open the task manager and close the Jemboss application | |
| EMBOSS/EMBASSY program or internal database missing | Check all additional software has been installed | |
| Error message ; sequence unavailable | External database unavailable | Retrieve data from a different source |
| Mis-typed USA | Re-enter correctly | |
| Empty sequence file / wrong sequence format | Correct file data | |
| Login Server failed to check details | Mis-typed entry in initial login | Re-login with correct username and password |
| Server connection unavailable | Check remote server has not gone down | |
| File in file manager fails to open | Data not in text format | Re-save data as text file |
| Default not visible in program form (particularly in alignment programs) | Consult documentation (Section 9.9, “Documentation”) for relevant EMBOSS program |